I found a interesting article studying the critical success factors(csf) of E-Commerce. These factors are divided into 3 category:
- web site related factors
- infrastructure factors
- business related factors
These factors are defined as within the management of the company or by any application. Notably, its the research question that caught my attention, "
Are there any external factors, which are out of the context of business management but are critical to the success of e-commerce?"
The csf for e-commerce companies are identified as,
- customer relationship
- privacy of information
- low cost operation
- ease of use
- E-commerce strategy
- technical e-commerce expertise
- stability of system
- security of system
- plenty of information
- variety of good/services
- speed of systems
- payment process
- services
- delivery of goods/services
- low price of goods/service
- evaluation of e-commerce operations
It is a long list of factors critical to the success of E-commerce, but here are some external factors which might prove as crucial as the CSFs.
- Culture: The purpose of using the internet are different because of cultural differences
- Personal characteristic: People who do research before making a decision often use the internet for information
- Language: The number of non-english users are reported to be twice the number of english users and the GDP of non-english users is twice of the english users segment.
- Religion: It has an influence on the services and products available on the internet.
- Government support: With strong government support, internet commerce revenue tend to raise compared to passive support from government.
A lil extra:
here's a website i created for my COM443 module last semester. i guess it can be considered a form of E-commerce as its showcase the services provided and "sells" the services of the company.
www.connect6works.ueuo.com