Sunday, 8 February 2009 @ 09:55
Critical Success Factors of E-Commerce

I found a interesting article studying the critical success factors(csf) of E-Commerce. These factors are divided into 3 category:
  • web site related factors
  • infrastructure factors
  • business related factors
These factors are defined as within the management of the company or by any application. Notably, its the research question that caught my attention, "Are there any external factors, which are out of the context of business management but are critical to the success of e-commerce?"

The csf for e-commerce companies are identified as,
  1. customer relationship
  2. privacy of information
  3. low cost operation
  4. ease of use
  5. E-commerce strategy
  6. technical e-commerce expertise
  7. stability of system
  8. security of system
  9. plenty of information
  10. variety of good/services
  11. speed of systems
  12. payment process
  13. services
  14. delivery of goods/services
  15. low price of goods/service
  16. evaluation of e-commerce operations
It is a long list of factors critical to the success of E-commerce, but here are some external factors which might prove as crucial as the CSFs.
  1. Culture: The purpose of using the internet are different because of cultural differences
  2. Personal characteristic: People who do research before making a decision often use the internet for information
  3. Language: The number of non-english users are reported to be twice the number of english users and the GDP of non-english users is twice of the english users segment.
  4. Religion: It has an influence on the services and products available on the internet.
  5. Government support: With strong government support, internet commerce revenue tend to raise compared to passive support from government.


A lil extra:
here's a website i created for my COM443 module last semester. i guess it can be considered a form of E-commerce as its showcase the services provided and "sells" the services of the company.
www.connect6works.ueuo.com